Migrating from Gymcatch

This article runs over the process of migrating from Gymcatch to WodBoard.

Limitations of migration

There are a few limitations on the migration process due to the way Gymcatch exports data:

  • Offline payers will need to be setup manually as we can't tell who pays via card and who pays offline
  • Any discounts on memberships will have to be manually applied once the import of data is complete
  • For athletes on a paused membership we bring across the athletes details and their memberships but we can't tell if it's paused or not.
  • Any memberships set to end in Gymcatch won't have the date brought across so you will need to set the end date in WodBoard yourself

Preparation

Before exporting data from Gymcatch it can be a good time to do some house keeping so you only bring across those athletes which you want to take to WodBoard.  We bring across athletes who have active memberships so you may wish to make adjustments to only bring across the customers you need.

Exporting data

In Gymcatch you will to export two files:

  1. Go to Customers in the sidebar and on the page that loads make sure "Live Customers" is selected in the dropdown. Then press the "Export to CSV" button

2. Next go to Packages in the sidebar and click into the first package you have.

  • 3. On the page that loads click "Live purchases" and then the "Export to CSV" button

Repeat steps 2 and 3 for each product you have. Note in the screenshot in step 2 there are several sections you can click into to see products "Bundles", "Memberships" and "Passes".

As we match memberships and class packs by name when importing from Gymcatch, the names in your WodBoard account will need to match exactly.  Consequently if you have renamed or reorganised your products as part of your migration to WodBoard, then you will need to either a) rename them back (you can change them in WodBoard once the import is complete) or b) change them in Gymcatch so the names match the ones in WodBoard.  When using Gymcatch with payment plans you will also need to review the Preparation section Yellow Box for naming standards     DO NOT edit the spreadsheet - this changes the format of the file and means the importer won't work.

Stopping payments in Gymcatch

You'll want to stop existing payments in Gymcatch once you've migrated to WodBoard.  The easiest way to do this is via the bulk deactivate of customers option.

We recommend downloading all your data, especially the waivers athletes have signed, before completely closing your Gymcatch account.

Importing data

Your WodBoard onboarding specialist will have sent you a link to upload the files to. You should do this the day before the migration is due to take place.