Migrating from ZingFit

This article runs over the process of migrating from ZingFit to WodBoard.

Limitations of migration

There are a few limitations on the migration process due to the way ZingFit exports data:

  • Offline payers and free memberships will need to be setup manually as we can't tell who pays via card and who pays offline
  • Any discounts on memberships will have to be manually applied once the import of data is complete
  • For athletes on a paused membership we bring across the athletes details and membership but cannot detect that it's paused so you will have to do this after the import
  • Any memberships set to end in ZingFit won't have the date brought across so you will need to set the end date in WodBoard yourself
  • Any fixed length memberships with multiple charges will have their end date calculated from the start date. You will need to manually set these from the data in the ZingFit Report -> Series -> Contracts report (which isn't exportable)

Preparation

Before exporting data from ZingFit it can be a good time to do some house keeping so you only bring across those athletes which you want to take to WodBoard.  We bring across athletes with an active membership in ZingFit so you may wish to make profile adjustments to only bring across the people you want.

Exporting data

In ZingFit you'll need to export two files:

1) Go to Customers in the sidebar and click the Export All button

2) In the reports section look for "Export All Open Series" under "Series Reports". Clicking this will cause an instant download - no further screen is shown

As we match memberships and class packs by name when importing from ZingFit, the names in your WodBoard account will need to match exactly.  Consequently if you have renamed or reorganised your products as part of your migration to WodBoard, then you will need to either a) rename them back (you can change them in WodBoard once the import is complete) or b) change them in ZingFit so the names match the ones in WodBoard.  DO NOT edit the spreadsheet - this changes the format of the file and means the importer won't work.

Stopping payments in ZingFit

You'll want to stop existing payments in ZingFit once you've migrated to WodBoard. The easiest way to do this is to cancel customer's memberships and make sure no final charges will occur.

We recommend downloading all your data, especially the waivers athletes have signed, before completely closing your ZingFit account.

Importing data

Your WodBoard onboarding specialist will have sent you a link to upload the files to. You should do this the day before the migration is due to take place.